Refund policy

View info on shipping here.

Due to the handmade nature of our product, we unfortunately don’t accept returns or refunds. 

Exceptions:

• You received the wrong item (So sorry, that definitely shouldn’t have happened.)
• Your order arrives damaged (Oh no! Send us picture proof and we’ll sort it out for you.)

In either case, please email hello@studiowoolgather.com within 7 days of delivery with your order number and clear photos so we can make it right.

Not Happy? Let’s Talk. ✩

I want you to be over the moon about your order. If you’re seriously unhappy, please reach out to us at hello@studiowoolgather.com with

• Your name
• Your email address
• Your order number
• A quick (but kind!) note about what went wrong
• Clear photos of the item and packaging

We will always do our best to resolve things!